As we slowly risk becoming de-industrialised as effective, efficient and cheap energy sources are supplanted with the complete opposite, we now have to deal with an energy market that treats every customer with utter disdain. Energy providers are like banks, where they assume that existing customers will simply remain as customers because it’s too difficult to go looking for change. In many cases that may well be true, especially with the way banks provide information and when you’re often committed to credit card accounts, loans etc where to change means having to amend numerous payment accounts and experience other difficulties. Even the regular credit card replacement involves some angst as you sort through the necessary changes. When it comes to utilities, it’s a ‘little’ easier as you’re only transferring from one supplier to another and not changing your bank account, but that doesn’t mean it’s painless.